Frequently Asked
Questions
Frequently Asked
Questions
As a Best for Pet Wellness Plan member, you can have as many standard consultations and revisits within standard clinic hours as you like with a vet or a vet nurse (subject to clinic availability). For peace of mind, you also have 24/7 free online access to vet support with VetChat.*
*Only available for registered Best for Pet Wellness Plan members, click here for full terms and conditions
Yes, you may claim the vaccination benefit against the vaccinations your pet received today.
There is no waiting period to join – you can start receiving the benefits of Best for Pet Wellness Plan today.
In the unfortunate circumstance that your pet passes away, you can cancel the membership in accordance with our cancellation policy. Please note depending on benefit usage, remaining payments or a reconciliation fee may apply, further information on this policy can be found here.
Unfortunately, direct debit agreements are binding and are not able to be transferred to another person. If you simply need to update the account details for your membership payments (which can be in someone else’s name) then you can do this via the client Pawtal.
Cancel Subscription
Cancel Subscription
We’re sorry to hear you’re looking to cancel your wellness plan. Please use the form below to submit your cancellation request and we aim to get back to you within 7 working days. Just so you know, all cancellations will be handled in line with our terms and conditions.
