Frequently Asked
Questions
Frequently Asked
Questions
As a Best for Pet Wellness Plan member, you can have as many standard consultations and revisits within standard clinic hours as you like with a vet or a vet nurse (subject to clinic availability). For peace of mind, you also have 24/7 free online access to vet support with VetChat.*
*Only available for registered Best for Pet Wellness Plan members, click here for full terms and conditions
Yes, you may claim the vaccination benefit against the vaccinations your pet received today.
There is no waiting period to join – you can start receiving the benefits of Best for Pet Wellness Plan today.
In the unfortunate circumstance that your pet passes away, you can terminate the membership and may be eligible for adjustments to remaining fees. Please contact us.
Unfortunately, direct debit agreements are binding and are not able to be transferred to another person. If you simply need to update the account details for your membership payments (which can be in someone else’s name) then you can do this via the client Pawtal.