We're sorry for any confusion! Updating your pet's details in My Pawtal is quick and easy:Step 1. Log in to My Pawtal Step 2. Click on the profile icon and select 'Profile'Step 3. Select 'Edit', update your details and then hit 'Save' If you're still having trouble, our support team will be happy to assist you. https://www.youtube.com/watch?v=oqBXPbBmtfM
It’s easy to update your payment details in My Pawtal! Just follow these simple steps: Step 1. Log in to your My Pawtal accountStep 2. Click on the profile icon at the top of the screen and select 'Payment'Step 3. Select 'Payment Method', then update your card detailsStep 4. Click 'Confirm' and you're done! Once your payment details are updated, we'll retry the payment in 3 days. In the ‘Payments’ section, you can also view your payment history, see any customer credits, and check when your next payment is due.
Uh-oh! It looks like there was an issue with your payment. To fix it, follow these steps:Step 1. Log in to your My Pawtal accountStep 2. Click on the profile icon at the top of the screen and select 'Payment'Step 3. Select 'Payment Method', then update your card detailsStep 4. Click 'Confirm' and you're done! Once your payment details are updated, we'll retry the payment in 3 days. You can learn more about managing payments in My Pawtal from the videos at the bottom of this page.
It happens to the best of us! Here's how you can reset your password in a few easy steps:Step 1. Go direct to My Pawtal Step 2. Click 'Forgot your password?'Step 3. Enter the email address linked to your account and click 'Reset Password'Step 4. Check your inbox for an email with instructions to reset it Still having trouble or unsure which email you've used? No worries - contact us, and we'll sort it out for you. https://www.youtube.com/watch?v=RrwSw37kZyg
Logging into My Pawal is a breeze. Simply follow these steps: Step 1. Go to My Pawtal Step 2. Enter your username and password. If you haven't received these, click 'Not a member?' to registerStep 3. Click 'Log in' and you're all set!Not sure what your username is? It's the email address you used when you joined the wellness plan for your pet. https://www.youtube.com/watch?v=RrwSw37kZyg
