How do clients enter the NZ bank account details?
NZ details Direct Debit details are entered in order as below: Bank account: Account number included suffix Branch number Bank number
Is there a second pet discount on annual plans?
Unfortunately, our system cannot currently offer additional pet discounts for annual payments. So if you have multiple pets, we recommend opting for a monthly payment plan. Members who do sign up for annual plans now will be notified if these discounts become available in the future.
Is there a monthly second pet discount?
Yes there is still a 10% discount over 12 months for a your second (or more) pet on monthly subscriptions. This is applied from the second month: You will get $9 discount in the second month and then $4.50 a month after that.
Can I use my Best For Pet Wellness Plan at other vet clinics?
Your membership benefits are associated with your chosen Best for Pet clinic. If you need to visit another Best for Pet clinic for reasons such as travelling or requiring an urgent appointment, you can use your benefits at participating clinics subject to their availability. If you are moving permanently, we can arrange to transfer your membership to another Best for Pet clinic near you. Click here to find participating Best for Pet Clinics. Don’t forget you also have access to VetChat online consultations 24/7.
How do I cancel my membership?
You may cancel your membership at any time in the Best for Pet portal, please see our Terms and Conditions to determine if there will be a cancellation fee and how this is calculated.
Can I get a discount for additional pets?
Yes, additional pets receive over 10% discount off the price of their annual membership.
Can I transfer the membership to another pet?
No, the membership is tailored to each pet and cannot be transferred.
How can I update my credit card or debit account details for my monthly payments?
You can update your payment details via your online Best for Pet Pawtal. Log in and go to the ‘payments’ tab in the top right corner.
How is my membership paid?
Your Best for Pet Wellness Plan membership is paid in monthly payments, or a single annual payment. You can sign up online. You can change your payment method via your online Best for Pet Pawtal.
Is Best For Pet Wellness Plan like insurance?
No, pet insurance provides cover for accidents and illness in sick or injured pets, while the Best for Pet Wellness Plan is an annual program that provides affordable routine care for your pet not typically covered by pet insurance. Optimal routine care and preventative screening for health issues like disease are essential to maintaining pet health and well-being, which can lead to a longer, happier life.
