We're excited to welcome your new furry family member! Adding another pet to your Best for Pet Wellness Plan is simple:Step 1. Log in to My PawtalStep 2. Select '+Add Pet'Step 3. Enter your pet's details and search for your local Best for Pet Wellness Plan clinicStep 4. Click 'Save' and you'll see your pet's details on your homepage. https://www.youtube.com/watch?v=Bjw4euLcJds
We're sorry for any confusion! Updating your pet's details in My Pawtal is quick and easy:Step 1. Log in to My Pawtal Step 2. Click on the profile icon and select 'Profile'Step 3. Select 'Edit', update your details and then hit 'Save' If you're still having trouble, our support team will be happy to assist you. https://www.youtube.com/watch?v=oqBXPbBmtfM
If your account has been suspended, it likely means there were two missed payments. Double-check your payment details in My Pawtal. Once everything is updated, we'll collect the outstanding balance and reactivate your membership. Your benefits will resume once your account is back in good standing.If your payment details are correct and you're not sure why your account was suspended, get in touch with us and we'll investigate this for you.
It happens to the best of us! Here's how you can reset your password in a few easy steps:Step 1. Go direct to My Pawtal Step 2. Click 'Forgot your password?'Step 3. Enter the email address linked to your account and click 'Reset Password'Step 4. Check your inbox for an email with instructions to reset it Still having trouble or unsure which email you've used? No worries - contact us, and we'll sort it out for you. https://www.youtube.com/watch?v=RrwSw37kZyg
Logging into My Pawal is a breeze. Simply follow these steps: Step 1. Go to My Pawtal Step 2. Enter your username and password. If you haven't received these, click 'Not a member?' to registerStep 3. Click 'Log in' and you're all set!Not sure what your username is? It's the email address you used when you joined the wellness plan for your pet. https://www.youtube.com/watch?v=RrwSw37kZyg
In the unfortunate circumstance that your pet passes away, you can terminate the membership and may be eligible for adjustments to remaining fees. Please contact us.
You may cancel your membership at any time in the Best for Pet portal, please see our Terms and Conditions to determine if there will be a cancellation fee and how this is calculated. https://www.youtube.com/watch?v=ATmV5eUAYQY
Unfortunately, direct debit agreements are binding and are not able to be transferred to another person. If you simply need to update the account details for your membership payments (which can be in someone else’s name) then you can do this via the client Pawtal.
No, the membership is tailored to each pet and cannot be transferred.
