It’s easy to update your payment details in My Pawtal! Just follow these simple steps: Step 1. Log in to your My Pawtal accountStep 2. Click on the profile icon at the top of the screen and select 'Payment'Step 3. Select 'Payment Method', then update your card detailsStep 4. Click 'Confirm' and you're done! Once your payment details are updated, we'll retry the payment in 3 days. In the ‘Payments’ section, you can also view your payment history, see any customer credits, and check when your next payment is due.

Uh-oh! It looks like there was an issue with your payment.  To fix it, follow these steps:Step 1. Log in to your My Pawtal accountStep 2. Click on the profile icon at the top of the screen and select 'Payment'Step 3. Select 'Payment Method', then update your card detailsStep 4. Click 'Confirm' and you're done! Once your payment details are updated, we'll retry the payment in 3 days. You can learn more about managing payments in My Pawtal from the videos at the bottom of this page.