Online consults make it easy to chat with a vet on your phone or device via a chat or video call.

Yes! All VetChat vets are board-certified and born animal lovers. They’ve all worked in clinics for 5+ years.

Online vets are there when your regular vet can’t be—24 hours a day, 7 days a week. And that’s just the start.

• They take the stress out of trips to the clinic by providing real vet advice from the comfort of your couch.
• Their advice isn’t just personalised—it’s credible (Dr Google is not your fur baby’s best friend).
• They’re on screen the moment you need them, helping you act early and stay proactive.
• They empower you with know-how and give you the confidence to care for your pet.
• By addressing issues early, they can save you money (and sanity) compared with waiting until things get worse.

Online vet support helps you make the right decision for your pet—whether that means managing care at home or seeking hands-on treatment. They provide guidance on urgency, so you know if it’s safe to wait for your clinic or if emergency care is needed immediately. Online vet support is not a replacement for in-person care, but it gives you instant peace of mind when every minute counts.

Whether it’s an on-going issue or something new and out of character, online vets can provide real, professional advice as soon as you notice something’s off, so you know exactly what to do next.

They can help with:

• Ongoing or newly diagnosed conditions
• Allergies and itchy skin
• Unexplained vomiting or diarrhoea
• Coughing, sneezing or conjunctivitis
• Sore paw pads or broken nails
• Minor cuts or infections
• Changes in behaviour
• Gums, teeth and smelly breath
• Bad smells in general
• Barking or behavioural problems
• Weight changes or appetite concerns
• Drinking lots of water (or not enough)
• Anything else that’s worrying you

For serious emergencies, your pet needs urgent hands-on attention. Please call your local or emergency vet straight away.

That’s where you come in. They can’t reach out and touch your pet, so they rely on your observations to get the history they need. They’ll ask questions, guide you through assessments, and have you check things like gum colour, breathing rate, behaviour, and overall demeanour.

On a video call, they may ask you to show them things in real time—even “offending” poop! Over chat, they’ll request photos or videos as needed.

They guide you carefully every step of the way, so you’re actively involved in your pet’s care—and you should be.

With a Best for Pet Wellness Plan, you can use online vet support as often as your furry friend needs! Whenever you need peace of mind about your pet’s health, you can start an online consult.

Yes – anytime! We have real vets on standby 24/7 to give you the expert pet advice you need, whenever you need it.

They’ll be with you in minutes. In busy periods (e.g. before and after work) the wait time may be longer, but we’ll always be with you within 15 minutes.

For serious emergencies, your fur baby needs urgent hands-on attention. Please call your local or emergency vet straight away.

On average, the video calls and chat sessions last about 20 minutes. You’ll also receive follow-up support within 24 hours, and they’ll email you a personalised summary once the consultation is complete.

Most video issues are caused by network problems, so check your internet connection first. Make sure your device has granted permission to use the camera and microphone.

Closing other browser tabs can also help improve call quality.

If problems persist after booking, your online vet will call you on the number you provided to continue the consultation.

For any of the following, go immediately to your local vet or emergency centre:

• Traumatic injuries (hit by a car, falls, dog attacks, cat fights)
• Difficulty breathing
• Inability to walk normally
• Recurring seizures
• Very little or no urine
• Severe abdominal pain or bloating

These situations require urgent hands-on care.